Understanding your final bill

When you cancel your Optus service(s), all costs are calculated then a bill will be sent to you to finalise your account. 

You may also receive a final bill if all the services on your account have moved to an Automatic Payment plan.

Note: A final bill will be sent even if the amount is $0. The final bill is sent as per your monthly bill issue date.

Your final bill may include:

• Cancellation fees (if applicable).
• All charges and fees incurred up until the end of the bill cycle in which the service was cancelled.
• Charges for any remaining equipment repayments (if applicable).
  
  

To avoid any payment processing fee, we recommend that customers make the last payment via BPAY (via a non-credit account).

If there is a credit balance on your final bill, click here for available refund or transfer options.