What is Endless Data?

In this article we'll talk about what Endless Data is, how it works and how to opt-in.

If you have at least one eligible Mobile Automatic Payment plan you may already be opted-in to Endless Data.

If you're on a Mobile Automatic Payment plan, don't worry, you'll always be opted in.

To check what plan you're on, visit My Optus app or My Account. Otherwise, head to our article for more info

How does it work?

Endless Data allows you to continue using data at a maximum speed of 1.5Mbps once you've used your shared data allowance at no extra charge.

At this speed you can continue general internet browsing and music streaming, but some activities like video streaming may see increased buffering and loading times. If you want to return to full data speed after exceeding your shared data allowance and you're eligible, you can add extra data to your account or Unlimited Data Day via My Optus app or My Account.

What happens when I reach my data allowance?

Once you've reached your shared data allowance you'll continue to use data at speeds of up to 1.5Mbps. At this speed you can continue browsing the internet and music streaming, but some activities like video streaming and gaming will be impacted. Note. Usage while slowed is unmetered. For use in Australia only. Excludes 4G/5G Home Internet. Fair Go Policy applies. Below tables provides info about what actions could be impacted when data is slowed.


Action	Impact	Outcome
My Optus app	You can continue to use normally.	No change
Optus Sport (add-on)	You can continue to use normally.	No change
Music streaming	You can continue to use normally.	No change
Social Media	There might be slower load times for images and videos.	No change
Browsing	Articles (text only) will be unaffected, however, images & videos may be slower to load.	Slowed
Internet calls	1-1 voice & video calls are likely to be unaffected, however, content may be slower to load during group calls. e.g. calls on WhatsApp.	Slowed
Hotspotting	Recommended with only one device which will follow the same speed guide. Hotspotting to multiple devices may cause slower loading times.	Slowed
Downloading / uploading apps & files	It may take much longer to download / upload large apps and files.	Slowed
Video Streaming (Standard Definition)	Videos can be played, however, there may be slower start times and buffering.	Slowed
Video Streaming (High Definition)	Videos will often be played at standard definition by apps, due to the slowed speed.	Not suitable
High Speed Applications (e.g. online gaming)	Online gaming experience is not suitable	Not suitable

If you want to return to full data speed after exceeding your shared data allowance and you're eligible, you can add extra data to your account or Unlimited Data Day via My Optus app or My Account.

How to add or remove Endless Data?

For other eligible plans, you can opt-in or opt-out of Endless Data once per billing month in My Optus app or My Account.

If you're on a Mobile Automatic Payment plan, don't worry, you'll always be opted in. Once you have reached your shared data allowance, you can add an Unlimited Data Day to return to full data speeds. Note: for Business customers with 6+ services on an account, contact your account manager or contact us on 133 343. If you choose to opt out, you'll be reverted to Automatic $10 for 1GB, which will continue to top you up automatically with 1GB of data for $10 when you exceed your shared data allowance.

My Optus App

Open the My Optus app
Tap Service
- You may need to log in to change the data settings
Tap Extra
Tap Manage Data
Choose between Endless Data and Automatic $10 for 1GB
Tap Continue
You'll receive confirmation about change

My Account

Log in to My Account
Click Settings
Click Manage Data
Choose between Endless Data and Automatic $10 for 1GB
Click Confirm Change

Note: You can only change data settings once per billing cycle.

Get in touch

If you need help with opting in or out of Endless Data, please get in touch with us here.

Frequently Asked Questions

Q: I have multiple services on my account, can I have some on Endless Data and others on "Automatic $10 for 1GB"?

A: All services on the same account that share data must be on the same excess data option.

Q: Are Business customers eligible for Endless Data?

A: Yes, Business customers on eligible plans will be automatically opted-in to Endless Data. Business customers not on eligible plans will be able to opt-in to Endless Data at any time through My Optus app or My Account. Business customers with 6+ employees can opt-in via their relevant Sales or Service team.