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Check your Prepaid phone credit, balance & expiry date

This article covers how to check your Prepaid Mobile phone credit, balance and expiry date.

We also have steps to check your Prepaid Mobile Broadband balance and expiry.

  1. Open My Optus app
  2. Tap the Service tab from the bottom menu
  3. Your Prepaid Mobile phone balance, credit usage and expiry date will be displayed

Find ways to recharge here.

  1. Send a text with the word MENU to 9999
  2. You'll receive a response with options to choose from
  3. For your plan overview (including your remaining data and Unlimited Data Day expiry) look for the Service Overview option and reply with the corresponding number
  4. Or, for a complete breakdown of your original and remaining balance, look for the View My Balance option and reply with the corresponding number

Texting 9999 is fast, free and can be used even when you're out of credit or without internet access (coverage is still required).

You can also use this service to:

  • Change your plan
  • Recharge your service
  • Recharge a friend or family member
  • Check your payment, recharge, and usage history

Find out more here.

Calls to 555 are free, so you don't need credit to check your balance. You can also change your plan and recharge with a credit card or voucher.

  1. Call 555 from your Prepaid Mobile
  2. For your plan overview, select option 1
  3. Or, to hear your complete balance, select option 2 then option 1

You can view your Prepaid balance, see how much credit you have left for calls, SMS' and data usage, and view the recharge expiry date in My Account:

  1. Log in to My Account
  2. Select your Prepaid Mobile phone number
  3. Your Prepaid Mobile phone balance, credit usage and expiry date will be displayed

Find ways to recharge here.

Related Articles

Recharge a Prepaid Mobile service

Prepaid recharge or voucher issues

9999 Optus Text Menu Service

Check your Prepaid Mobile Broadband balance & expiry date

Check your Prepaid payment or recharge history

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