Managing your Prepaid service is now easier than ever with the Optus 9999 Text Menu. Whether you're checking your balance, recharging, or unlocking your phone, you can do it all with a fast simple text—no app, no data, no hassle.
Why Use The 9999 Text Menu?
Pay Using PayID – supports Optus PayID for fast, convenient payment.
Free & No Internet Needed – Works even when you’re out of data or in low coverage areas where your data may not be accessible. No text charges when used locally.
Simple Navigation – Just reply with a number or keyword to choose an option.
Secure & Personalised – Tailored to your service with personalised menu options.
Works with Mobile Broadband - It can be used with any mobile phone or broadband device / tablet that can send a text and is on the Optus Network.
How To Use The Menu
Text MENU to 9999.
You’ll receive a list of numbered options.
Reply with the number or keyword of the option you want.
Follow the prompts to complete your request.
You can reply with MENU at any time to return to the main menu.
Note: Menu options may vary depending on your plan and account settings.
Menu Options Explained
Get a snapshot of your service:
See your plan: what you’re on and your data balance remaining.
Check expiry: when your plan and Unlimited Data Day runs out.
See AutoRecharge: Check your status and see eligible offers.
Last successful recharge: payment status, PayID status, last recharge
Dynamic alerts: be alerted to failed payments, expiry, saved credit/debit cards and more
Text keyword STATUS to 9999.
Check your current balance and expiry for:
Credit, data, talk, and text
Add-ons including Unlimited Data Day expiry
Any applicable roaming balances
Plan and expiry details
Text keyword BAL to 9999.
Switch to a new plan:
Browse available plans
Change instantly
Option to recharge at the same time (if you have a saved credit/debit card)
Note: You can only change to availablein-market plans. You may lose unused credit and inclusions when you change plans so time your plan change with when you have used up your inclusions or are close to your plan expiry. Don't recharge your service until you receive a text notification from us confirming your plan change was successful.
Text keyword PLAN to 9999.
Top up or recharge your service, or someone else’s Optus Prepaid service, using:
Note: Be sure to check your plans’ CIS to understand recharge options for your plan.
Text keyword RECHARGE to 9999.
Redeem a voucher code for your service, or someone else’s Optus Prepaid service
Purchase a new Optus voucher via PayID (or saved credit/debit card for Optus prepaid customers)
View any activation bonus offers (if applicable)
Note: Be sure to check your plans’ CIS to confirm that the voucher you are about to purchase is redeemable on your plan (e.g. a $39 voucher will be required for a $39 Flex Plus recharge).
Text keyword VOUCHER to 9999.
Full control over AutoRecharge:
Turn on/off, pause, resume or cancel
Set frequency and amount (on select plans only)
Manage your low balance settings (this may be defaulted on some plans)
Manage payment methods
Turn on or off email alerts
View special offers (discounts, bonus data, unlimited data weekends) where applicable
Note: If you don’t have a saved card, you will be prompted to save a card before being able to set up an AutoRecharge.
Text keyword AUTORECHARGE to 9999.
View your last 8 recharges (up to 6 months):
Dates, amounts, and methods
Voucher serials (if used)
Differentiates between manual recharges, AutoRecharges, low balance recharges, SIM activations and device unlocks
Text keyword HISTORY to 9999.
Manage your saved cards:
Add or remove a saved credit or debit card
Update your default credit or debit card
Save a new credit or debit card
Note: If you have only one saved payment method and an active AutoRecharge, you won't be able to remove the payment method unless you cancel your AutoRecharge first