Recharge a Prepaid Mobile service

We offer several ways to recharge a Prepaid service. These include:

Our recharge site (recharge any Optus Prepaid service)
My Optus app (for your service only)
9999 Optus text menu service (recharge any Optus Prepaid service)
Calling 555 (for your service only)

You can use a credit or debit card to recharge, as well as an Optus PayID.

Recharge vouchers can be purchased by texting VOUCHER to 9999, and they are also available via most major retailers, convenience stores and petrol stations.

If you're having problems with your recharge or voucher, check out our troubleshooting steps here.

Be sure to check the plan CIS page before purchasing a voucher to ensure your chosen voucher amount can be used on your plan (especially values greater than $55).

My Optus app

9999 Optus Text Menu Service

Text the word MENU to 9999 from your phone and follow the prompts.

This service allows the following options:

Recharge a friend or family member
Add a new credit or debit card
Set up and manage AutoRecharge
Recharge with card or PayID
Redeem or purchase a prepaid voucher
View your recharge history or payment receipts
View any AutoRecharge bonus data or recharge discounts

You can also use this service to recharge another Optus Prepaid service with your saved card or use Optus PayID. In addition, you can redeem or purchase a recharge voucher.

Call 555

To use the phone menu service for recharge, call 555 from your prepaid mobile (even is out of credit). Then select the option you require below:

Voucher redemption
- To redeem a retail voucher, select option 3, then option 3, then option 1 (3,3,1)
Purchase recharge
- To recharge your service using an Optus PayID, select option 3, then option 2, then option 1 (3,2,1)
- To recharge your service using a credit / debit card, select option 3, then option 2, then option 2 (3,2,2)*
Voucher purchase
- To purchase a recharge voucher for someone else, select option 3, then option 3, then option 2 (3,3,2)

* Note: If you do not have a saved card, you will be sent a one-time link to save a card via SMS

AutoRecharge

My Optus app

With AutoRecharge, your Prepaid plan will be automatically recharged on a regular cycle or when you run low on data. You can keep in control of your AutoRecharge in My Optus app.

You can set up AutoRecharge on selected Prepaid plans.

9999 SMS

SMS the word MENU to 9999 from your phone and follow the prompts.

You can set up, modify and cancel your AutoRecharge via SMS as well as update your notification preferences.

Find more information on AutoRecharge here.

Other options

Alternatively, you have a few other options to recharge, top up or purchase Add-ons.

Purchase & redeem vouchers by texting MENU to 9999 or by calling 555*
Visit optus.com.au/voucher to redeem a pre-purchased voucher*
Recharge or purchase vouchers at Optus stores
Purchase vouchers at participating stores

* Note: Some vouchers may not be available to redeem on your plan. If you encounter issues redeeming a pre-purchased voucher on your plan, please contact us on 1300 555 002 for assistance.