Cancel & reactivate diversions

To deactivate any existing diversions - dial the following code into your handset # # 21 #  (then press send or call)

Once the deactivation is confirmed, you can then choose when you would like voicemail to answer your calls. For help click on this link.

Add / change / remove Voicemail diversion settings: Mobile Phone

Cancel & reactivate diversions

To deactivate any existing diversions - dial the following code into your handset # # 21 #  (then press send or call)

Once the deactivation is confirmed, you can then choose when you would like voicemail to answer your calls. For help click on this link.

Add / change / remove Voicemail diversion settings: Mobile Phone

Your phone needs to make some noise

The sounds used for touch-tone dialling on your handset are currently switched off. Refer to your handset user guide for instructions on switching the touch-tones on. User guides and online support for a range of handsets are available at this link:

Mobile user guides and device support

Check or change ring time

You're able to adjust the ring time before a call diverts to Voicemail or another number from your mobile handset. For help, click this link:

How to change the ring time before a call diverts: Mobile Phone

For instructions on checking Voicemail from another phone within Australia, see How to retrieve Voicemail from another phone.