1. Dial +61 411 000 321
2. If prompted, enter your Home / Office Phone number, including the area code, e.g. 03 XXXX XXXX
3. Press #
4. Enter your passcode / PIN
5. Press #
6. Listen to your messages

Note. If you don't know your passcode / PIN, chat to us for help.

There are two options for checking Voicemail for your Optus Mobile Phone while using your Optus Mobile Phone roaming overseas:


Call:

1. Dial + 61 411 000 321
2. If prompted, enter your Mobile Phone number in the Australian format, e.g. 04XX XXX XXX
3. Enter your PIN
4. Follow the prompts to retrieve your Voicemail
   
   

SMS:

1. SMS the letter 'A' to 321
2. Within 30 seconds the Voicemail system will ring your Mobile Phone automatically
3. Follow the prompts to retrieve your Voicemail

From a non-Optus service:

To check Voicemail for your Optus Mobile Phone from a non-Optus service:

1. Dial +61 411 000 321
2. Enter your Mobile Phone number in the Australian format, e.g. 04XX XXX XXX
3. Press #
4. Enter your passcode / PIN
5. Press #
6. Listen to your messages

Note. If you don't know your passcode / PIN, chat to us for help.

When calling from a non-Optus service while overseas:

Call charges apply and will be at the standard rate charged for calling Australian mobile numbers by the phone network that you're using.

When calling from an Optus Mobile Phone service while roaming overseas:

Standard roaming rates for phone calls apply in the following scenarios:

• When someone calls and leaves a Voicemail message (deposit)
• When you call to listen to your Voicemail messages (retrieval)
• If you use the SMS option to have the Voicemail system call you

There are two options to avoid Voicemail charges while travelling overseas with your Optus Mobile Phone service.

• Turn Voicemail off:
  
  This means any calls you're unable to answer will not be diverted to your Voicemail, and a Voicemail message cannot be left.
  
  
• Set unconditional diversions to Voicemail:
  
  Unconditional diversions mean you will not receive any phone calls as they will automatically be diverted to your Voicemail. You will not be able to receive phone calls while unconditional diversions are in place.
  
  Note. You can still make calls and any Voicemail retrievals made while roaming will be charged standard roaming rates for phone calls.