How to find the best 5G signal

We recommend placing the Optus 5G Wireless Modem as close as possible to a window, with few obstructions. Depending on your location, you may receive a stronger signal in certain parts of your home.

For more help troubleshooting 5G signal issues with an Optus 5G Home Internet modem, visit one of the pages below:

• If you received your modem after 28 February 2024, see Setting up the Optus Ultra WiFi 5G Home Internet modem
• If you received your modem before 28 February 2024, see Setting up your Nokia FastMile 5G Gateway 3 Home Internet modem
• If you received your modem before 11 October 2021, refer to the Quick Start Guide

Remember: You can find the position of your closest 5G tower and tips for optimising your 5G signal via My Optus app.