Direct debit is a payment automatically deducted from your bank account or credit / debit card. You can set up direct debit to pay your Optus bill each month.

There are no fees for using automatic payments to pay your Optus bill.

You can find out other ways to pay your Optus bill here.

You can set up direct debit via My Optus app or through My Account.

If you have more than one Optus account, you'll need to set up direct debit separately for each account.

Note. If you set up direct debit after you've already received your bill for the month, you'll need to pay your current bill manually, here. Direct debit will begin from your next bill.

My Optus app

1. Open My Optus app
2. Select Billing
   If Billing is not an option, you're likely on one of our Automatic Payment plans. Learn more at Managing your automatic payments
3. Select Setup direct debit 
4. Choose your preferred payment method
5. Enter your details and click Setup 
   
   

My Account

1. Log in to My Account
2. Select Set up Direct Debit or Manage Direct Debit
   
3. Click Set up Direct Debit
   
4. Follow the prompts
   
   

If you're unable to use My Optus app or My Account to set up your direct debit, call us on 1300 157 714.

Follow the steps below to switch your payment method or update your payment details.

You can change your direct debit details via the My Optus app or through My Account.

My Optus app

1. Open My Optus app
2. Click on the Billing tab
   If Billing is not an option, you're likely on one of our newer Optus Choice Plus plans. Learn more at Managing your automatic payments.)
3. Click Manage direct debit
   
4. Choose from the options under Update direct debit
   
5. Follow the prompts
   
   

My Account

1. Log in to My Account
2. Select Set up Direct Debit or Manage Direct Debit
   
3. Select Update expiry
   
   

For all other changes to your direct debit information in My Account, you'll need to:

1. Cancel your current direct debit
   See instructions on this page under the Cancel direct debit tab below

2. Set up a new direct debit
   See instructions on this page under the Set up direct debit tab above
   
   

If I change my direct debit payment method after I've already received my bill for the month, which details will be used to pay the bill?

This depends on what details you're changing:

• I'm changing my payment method: If you're switching your direct debit payment method from a bank account to a debit / credit card (or vice versa) you'll need to pay for the current bill manually, here.
  Your following bill will be paid using the new direct debit details
  
  
• I'm updating my bank/card details: If you're keeping the same payment method, but updating the details (e.g. updating your credit card details to a new card), direct debit will continue to work
  
  

You can cancel your direct debit via My Optus app or through My Account  Cancellation will occur immediately.

Note. If you choose not to pay your account by direct debit, a $2.20 processing fee may be charged to your monthly bill(s).

My Optus app

1. Open the My Optus app
2. Click on the Billing tab
   If Billing is not an option, you're likely on one of our newer Optus Choice Plus plans. Learn more at Managing your automatic payments
3. Select Manage direct debit
   
4. Click Deactivate direct debit
   
   

My Account

1. Log in to My Account
2. Select Set up Direct Debit or Manage Direct Debit
   
3. Click Cancel
   
4. Follow the prompts
   
   

No, if you've already received your bill, you'll have to pay it manually here. Direct debit will begin from your next bill.

You can find out other ways to pay your Optus bill here.

Your direct debit payment will be processed on the following days:

• Bank account: Payments will be taken on the bill due date. If the due date falls on a weekend or public holiday, the payment will be processed on the next business day
• Debit or credit card: Payments will be taken on the bill due date, even if it falls on a weekend or public holiday
  
  

Yes, you'll continue to receive your bill every month.

Your bill will arrive before your direct debit is due.

See this article for help understanding your bill.

Learn how to switch paper bills off here.

You can check whether direct debit is active on your account through the My Optus app or My Account.

My Optus app

1. Open My Optus app
2. Click the Billing tab
   If Billing is not an option, you're likely on one of our newer Optus Choice Plus plans. Learn more at Managing your automatic payments
3. Click Manage direct debit
   
4. If direct debit is active, you'll see the words Direct debit active with a green tick
   
   

My Account

1. Log in to My Account
2. If active you'll see the words Direct Debit: Active with a green tick
   
   

Alternatively, your bill will show whether your account is being paid by direct debit. Look under the This Bill section on the first page of your bill.

To set up direct debit, follow the instructions under the Set up direct debit tab above.

Direct debit details are not shared amongst account numbers. You'll need to set up and manage direct debit separately for each of your Optus accounts.

If you're unable to use My Optus app or My Account to set up your direct debit, call us on 1300 157 714.