Managing your automatic payments

In this article, we'll discuss your automatic payments for your Automatic Payment plan.

With these plans, you'll have to set up automatic payments so that your plan payments are automatically paid from your account on a recurring basis (usually monthly). Each payment will occur at the start of your payment cycle and you can choose to have these paid using a credit, debit or charge card.

Manual payments can be made any time before your automatic payment is due using our Pay Online page.

With manual payments made through Pay Online, you can pay the full amount or make a partial payment. Any remaining balance will be charged on your payment cycle due date.

Other manual payment options, such as BPAY payments directly from a bank account, aren't available on these Automatic Payment plans.

Note: While automatic payments can't be set from a bank account using a BSB and account number, most bank accounts have an associated debit card that can be used.

You can find more information below about:

If you're on a plan that is not an Automatic Payment plan, please head here if you need help understanding your bill or here for payment options.

See below for steps to add, update or modify your card details.

Please follow the steps below to change the card you wish to pay with.

Open My Optus app
Tap the Payment tab
Tap Payment method
Tap Edit
Select the card you wish to use
- If the card is not saved, please see above to see how to add a new card
- If you need to modify card details, please see below
Agree to terms and conditions and tap Set up
Then you'll see the success screen, so tap Got it to finish

Please follow the steps below to modify details for an existing saved card. Note: You can only change the expiry date, to change card numbers please add a new card.

Open My Optus app
Tap the Payment tab
Tap Payment method
Tap Edit
Select the card you wish to modify
Update the expiry date and select save
Then you'll see the success screen, so tap Got it to finish

You can also update your details in My Account by following these steps.

If your first automatic payment attempt is not successful, we may retry again. The notice sent to you will advise the date of any payment retries. If the retry also fails, we won’t restrict your service straight away and you will have extra time to pay. We will let you know when you need to pay by to avoid restrictions to your service.

If you would like to make a manual payment before we retry a missed automatic payment, please go to the Payment screen in My Optus app and click on ‘Pay now’. This option will not be available whilst we are attempting an automatic payment.

Follow these steps to get your account back on track:

Open My Optus app
Tap the Payment tab at the bottom of the For You screen
A failed payment message will appear at the top of the screen
Select the Pay now link on the message
Select the saved card you wish to pay with:
- If the card is not saved, please see above for instructions to add a new card
Tap Agree and pay now
Then you'll see the success screen, so tap Got it to finish

Note. The card details you have selected will become the details used for your automatic payment moving forward.

Before your monthly payment is due

If you need more time to pay, you can contact us within 10 days of your next payment and we can extend your due date, as a once off, for up to 10 days. See How to request more time to pay for more info. If you need to change your payment date every month, please contact us to arrange this.

After your monthly payment is due

If our payment attempts aren't successful, we'll give you an automatic extension before any restrictions occur. The notice sent to you will advise when your service(s) may be restricted after this automatic extension.

If you're on an Automatic Payment plan and you need further payment assistance, or an additional extension, please contact us. You can call on 1300 308 839 or Message us with My Optus app.