Manage your data on Mobile Automatic Payment plans

In this article, we'll go through data usage alerts and give you tips about managing your included data allowance with your Mobile Automatic Payment plans. If you're unsure about what plan you're on, you can view your details in My Optus app or My Account. Otherwise, for more info head here. For all other Optus plans, please click here for help.

Managing your usage

To keep on top of your usage, we'll let you know when you've used 50%, 85% and 100% of your data inclusions. We'll send these to you by SMS, email or both depending on your preferences. We suggest downloading My Optus app to help monitor your usage. You can also view your usage in My Account. Note: Data is for use within Australia only. Data usage information can be delayed up to 48 hours.

Data sharing on my account

You can share data across all eligible plans on the same account. If you have an existing account with Postpaid (non-Automatic Payment) plans, unfortunately you're unable to share data between your services on the existing account and the new account. If you have an Automatic Payment plan, you can add another Automatic Payment plan to the same account and share data across those services. In order to continue data sharing between services, you can upgrade your eligible mobile or mobile broadband services onto the same account. Please get in touch with us to discuss your options.

What happens when I have used my included data?

Your Automatic Payment plan includes Endless Data. This means, once you've reached 100% of your included shared data allowance, all eligible mobile services on your account will be slowed to a max speed of 1.5Mbps. Slowed data speeds (maximum of 1.5Mbps) are suitable for general internet browsing and music streaming, however some activities such as video streaming may see increased buffering and loading times. If you're going over your included data each month, get in touch with us today to discuss your options. Note: These plans are unable to opt out of Endless Data.

Getting back to full speed

If you'd like to return to full data speeds on your mobile service, you can take advantage of our Data Add-ons or Unlimited Data Day add-on. Data Add-ons are available in 2GB, 10GB and 30GB. You can find out more about the add-on here. Unlimited Data Day will give you unlimited data to use for 24 hours from activation. You can add an Unlimited Data Day in My Optus app.For more information on Unlimited Data Day and how you can add it to your mobile service, click here. If you are going over your included data each month, you can find out how to change your plan here.