Update your marketing preferences

We want to stay in touch with you, in a way that suits you best. Select from the topics below to see how to update your marketing preferences with Optus. For further details on how we use and store your personal information for marketing purposes, refer to our privacy policy.

Good to know:

Even if you opt out of all marketing, we'll still communicate with you for bills, invoices and critical information relating to your account or service
If you're new to Optus, it may take up to 48 hours before you can manage your marketing preferences
It may take us up to 5 working days to complete your opt out request. If for any reason you're unable to opt out, please contact us

To manage your marketing preferences:

Log in to My Account If you don't already have a My Account log in, learn how to register here
Select Profile & Settings from the top menu
Select Marketing Preferences Here you'll find three sections where you can manage your preferences:

Marketing Preferences
My Interests
Data and Privacy

For more information on each section, select a dropdown below.

Marketing Preferences in My Account

Use this section to opt in and out of Optus news, special offers and recommendations tailored to your Optus service.

How do I opt into marketing?

Log in to My Account If you don't already have a My Account log in, learn how to register here
Select Profile & Settings from the top menu
Select Marketing Preferences
You may need to select Opt in
Tick each option to opt in (i.e. Email, SMS, Phone or Postal address)
Select Save

How do I opt out of all marketing sent by Optus?

Log in to My Account If you don't already have a My Account log in, learn how to register here
Select Profile & Settings from the top menu
Select Marketing Preferences
Select Opt out and follow the prompts

Important: You may still receive updates relating to the interests that you've signed up to, so don't forget to review them as well.

How do I change my contact details?

Your contact details can be updated in My Account at any time.

Log in to My Account If you don't already have a My Account log in, learn how to register here
Select Profile & Settings from the top menu
Select My Profile

My Interests in My Account

Use this section to opt in and out of the latest news from Optus Sport, Optus SubHub and other interests.

How can I receive the latest news about my interests?

Log in to My Account If you don't already have a My Account log in, learn how to register here
Select Profile & Settings from the top menu
Select Marketing Preferences
Select My Interests
Find the category that interests you and add your details:

For email updates, add your email address
For SMS updates, add your mobile number

Select Save

How do I change my email address or mobile number?

Log in to My Account If you don't already have a My Account log in, learn how to register here
Select Profile & Settings from the top menu
Select My Interests
Find the email address or mobile number you want to change
Select Change and follow the prompts
Select Save

How do I stop receiving the latest news about my interests?

Log in to My Account If you don't already have a My Account log in, learn how to register here
Select Profile & Settings from the top menu
Select My Interests
Find the email address or mobile number underneath the interest you no longer want to hear about
Select Remove
Select Save
To opt-out of all interests, repeat steps 1-7 until there are no contact details listed against any of the interest categories

Data and Privacy in My Account

Use this section to select how you'd like us to use your data for marketing purposes.

You can manage following preferences:

Help us to improve Share your thoughts on how we can improve our products and service by participating in surveys and research panels.
My Optus app Customise your experience with personalised ads in My Optus app. Turning this off will mean you'll see ads that are less relevant to you.
Personalised digital ads Customise your experience with personalised ads on websites you visit. Turning this off will mean you'll see ads that are less relevant to you.
Share de-identified insights with our business partners We may use and share de-identified information about you with our business partners, so that they can provide anonymised and aggregated insights to their customers and to us.

How do opt in or out of these preferences in My Account?

Log in to My Account If you don't already have a My Account log in, learn how to register here
Select Profile & Settings from the top menu
Select Data & Privacy
Turn on to opt in, or turn off to opt out
Select Save

How do I opt out of email or SMS marketing from Optus?

How do I manage push notifications from My Optus app?

From time to time, we'd like to get in touch with you to share updates or special offers using push notifications. If you decide you'd rather not hear from us, you can turn these notifications off at any time.

To switch off push notifications via the My Optus app: