1. Call 555 from your Optus prepaid phone
2. You'll hear the main menu options
3. Select an option by responding to the menu items with the corresponding number on your phone keypad
   e.g. If Change Plan is listed as option 2, then key the number 2 to change your plan
   
   

Option 1: View Plan Overview

Use this option to get an overview of your plan such as:

• Your service expiry
• Your remaining data balance
• Your AutoRecharge status
• Your last successful recharge
• If your last payment failed
• If you have a recharge offer available
• If you have a PayID pending

Option 2, then Option 1: Balance & Plan

Use this option to check your current Prepaid plan and Add-on balances.

For Daily plans, it'll also show you your daily spend so far for the day.

Option 2, then Option 2: Change Plan

This option allows you to change your plan:

1. Find the plan that's right for you by looking at our currently available plans at optus.com.au/prepaidsim-plans
2. Use this menu option to change to a new plan

Note: You may lose unused credit and inclusions when you change plans so time your plan change with when you have used up your inclusions, or are close to your plan expiry. Also be mindful that if you do change plans, you may not be able to change back to your old plan. Don't recharge your service until you receive an SMS from us confirming your plan change was successful. It may not be possible to change plans if you are currently on our only in-market plan.

Option 3, then Option 2: Recharge with PayID or Card

This option allows you to select and purchase a recharge.

No saved payment details? Select the PayID option and we'll SMS you a one-time Optus PayID to make payment via your internet banking or mobile banking app. You'll receive an SMS receipt upon successful completion of your transaction.

Option 3, then Option 3: Voucher Recharge

You can redeem and purchase vouchers here.

To redeem a voucher, enter your voucher code when prompted.

To purchase a voucher, select the denomination and pay with your preferred payment method.

Note: Check the Critical Information Summary for your relevant plan to confirm that the recharge voucher you are about to purchase is redeemable on your plan. You'll need to ensure that the voucher denomination you purchase matches the available recharge options (e.g. a $35 voucher will be required for a $35 Flex Plus recharge)

Available for all customers on the Optus Network to purchase vouchers for others on our Optus Prepaid plans.

Option 3, then 5: Manage Saved Payments

Payment Methods has all your saved payment methods in one place.

Use this option to view and update the priority of your saved payment methods, as well as remove saved payment methods.

Note: If you have only one saved payment method and an active Auto Recharge, you won't be able to remove the payment method unless you cancel your AutoRecharge first.

Find more information on managing your payment methods here.

Option 4, then 4: Unlock your device from the Optus Network

This option lets you instantly retrieve the unlock code for your device to unlock it from the Optus network.

Note. You must have an accumulated spend of $80 or more with us to unlock your device at no cost. Otherwise, a fee will be charged based on how long you have had your service for.

For more information, visit How to unlock your mobile device from the Optus network.

Available for all customers on the Optus Network and now available on our new dedicated Optus Device Unlock web page.

Option 5: Help & Support

This option lists everything you need to manage your Prepaid service including where to find your plan's Critical Information Summary, and where to download My Optus app.