Check out this article for instructions on how to find your current mobile phone plan details.

Whether you can change plans (and any associated fees) depends on a number of factors.

Check your plan's Critical Information Summary for information on changing your Postpaid / Automatic Payment Mobile Phone plan.

Here's how to change plans:

I'm still in-contract and would like to change my plan 

Change your plan via our online shop:

1. Choose a plan from the list and click on Select a Plan 

2. Click I'm an existing customer

3. Login using your My Account details 

4. Confirm the plan and the details

5. The checkout process will guide you on:

    a. Changes to your billing method to the new Automatic Payment
        method (if applicable) 

    b. Any device payouts / charges (if applicable)

    c. Plan contract change charges (if applicable)

    d. About new device repayment options / charges (if applicable)

6. Proceed to the checkout

7. Submit the order

8. Take note of the order number

Visit us in-store

Contact the team

Important: If you have a device attached to your plan and you move to an ineligible plan, you'll need to pay out the full remaining cost of your device (including any credit or discounts Optus was going to cover, if applicable).

My contract has ended and I'd like to change my plan

Change your plan via our online shop:

1. Choose a plan from the list and click on Select a Plan

2. Click I'm an existing customer

3. Login using your My Account details

4. Confirm the plan and the details

5. The checkout process will guide you on:

    a. Changes to your billing method to the new Automatic Payment
        method (if applicable)

    b. Any device payouts / charges (if applicable)

    c. Plan contract change charges (if applicable)

    d. About new device repayment options / charges (if applicable)

6. Proceed to the checkout

7. Submit the order

8. Take note of the order number

Visit us in-store

Contact the team

I'm on a month-to-month (no lock-in contract) SIM plan

Change your plan via our online shop:

1. Choose a plan from the list and click on Select a Plan

2. Click I'm an existing customer

3. Login using your My Account details

4. Confirm the plan and the details

5. The checkout process will guide you on:

    a. Changes to your billing method to the new Automatic Payment
        method (if applicable)

    b. Any device payouts / charges (if applicable)

    c. Plan contract change charges (if applicable)

    d. About new device repayment options / charges (if applicable)

6. Proceed to the checkout

7. Submit the order

8. Take note of the order number

Visit us in-store

Contact the team

Note. Changing between eligible SIM plans won't impact your device payment plan.

Are you exceeding your plan's monthly data allowance?

You may be able to add more data.

Find out how to add more data to your Mobile Phone plan here.

• Prepaid Mobile phone
• Prepaid Mobile Broadband
• Home Phone & Home Internet
• Switch between Prepaid and postpaid