Both the previous and new account holder will be informed once the ownership request has been completed (either in-store, over the phone or by your Account Manager).

Here’s what will happen once the change of ownership is complete:

Previous account holder

You'll receive a final bill / invoice for any charges incurred before the date of the change.

The service will no longer appear in My Account.

New account holder

You'll receive the first bill or invoice with a new account number. For more information, see either:

• Your bill explained, or
• Your tax invoice explained
  
  

You'll be able to access the service in My Account.

Phone number

The service's phone number won't change if the service remains active with Optus during the changeover.