International roaming is automatically turned on for all services on a plan eligible for Optus Business $5 Roaming Pass.

If you'd like to use Optus Business $5 Roaming Pass, you'll just need to make sure your data roaming is turned on in your device settings. You can find steps on how to do this here. When you're roaming in an eligible destination, the My Optus app dashboard will also let you know if you have roaming active.

To turn off Optus Business $5 Roaming Pass you'll need to turn on Aeroplane / Flight mode in your device settings. You can find steps on how to do this in our device guides here.

Once Aeroplane / Flight mode is turned on, you won't be able to send / receive text messages or phone calls and use data services. To use data services when Aeroplane / Flight mode is turned on, you'll need to turn on WiFi and connect a WFi network.

To switch to standard roaming rates in the My Optus app or My Account.

My Optus app

Selecting standard roaming rates:

1. Open the My Optus app
2. Tap More settings
3. Tap International Roaming
4. Tap Standard roaming rates
5. Review and confirm request to turn off Optus Roaming Pass and tap Accept
6. Once deactivated, you'll see a tick or radio button near standard roaming rates

Note: Significantly higher charges will apply. Check standard roaming rates here.

My Account

Selecting standard roaming rates:

1. Login to My Account
2. Under Services tab select the eligible mobile service
3. Click on Manage tab
4. Click on standard roaming rates
5. Review and confirm request to turn off Optus Roaming Pass and accept
6. Once deactivated, you'll see a radio button next to standard roaming rates

When in a Zone 1 destination, Optus Business $5 Roaming Pass will trigger when eligible usage is first detected on your service.

Once it starts you'll have 5GB of data and unlimited* standard talk and text to use for 24 hours or until the 5GB of data is used (whichever comes first). If you use your data earlier than 24 hours, we'll automatically add a further $5 charge and you'll have another 5GB to use.

*Fair Go policy applies.

See below for eligible usage types:

Mobile Phone:

• Using data / MMS
• Making and receiving a standard call
• Sending a standard SMS
• Calls and texts to premium numbers
• Voicemail retrievals and voicemail diversions set to busy, no reply or unreachable may trigger the service
• Missed call service may trigger the service

Mobile Broadband:

• Using data
• Sending an SMS (Samsung)
• Using iMessage (as that's data) (Apple)
• MMS will start a pass and may incur additional charges if messaging
  
  

Usage that's not included:

• Usage on cruise ships or aeroplanes
• Calls, SMS & MMS to Australian premium numbers
• Calls to satellite number ranges (e.g., +870)
• Operated assisted calls
• Video Telephony calls (e.g. Facetime)
• Content charges such as third-party services, apps, movies, songs, or ring tones

Usage types that aren't charged and won't trigger Optus Business $5 Roaming Pass include but are not limited to the following:

• Calls to Optus Customer Care on +612 8082 5678
• Calls to emergency services
• Receiving SMS
• Accessing My Optus app

You can monitor your Optus Business $5 Roaming Pass usage in My Optus app. You'll just need the latest version of My Optus app, to provide the best experience.

1. Open My Optus app
2. Usage will be displayed on the dashboard
3. This will also include how many hours remaining you have in the 24-hour period

We'll also send you usage alert notifications by SMS or email at 50%, 85% and 100% of your 5GB data usage.

Note: All usage screens and usage alerts may be delayed by up to 48 hours.

Aeromobile allows you to use mobile roaming with Optus whilst in-flight on applicable Partner Airlines only. Partner Airlines are subject to change without notice. You can check the latest Partner Airlines here. Roaming charges will apply only if airplane mode is switched off in your device settings.

If you use your Optus Business $5 Roaming pass in-flight on an Aeromobile Partner Airline and then land in a Zone 1 destination within 24 hours, you can continue to use any un-used portion of the Optus Business $5 Roaming pass inclusions at your destination.

How will I be charged for Optus Business $5 Roaming Pass?
You'll be charged on your next monthly bill.

How can I check if international roaming is activated on my device? 
For Optus Business $5 Roaming Pass, you can log in to your My Optus app or go to My Account and check under International Roaming settings.

Is my plan eligible for Optus Business $5 Roaming Pass?
For a list of eligible plans, check here.

How do I turn off Optus Business $5 Roaming Pass?
You can turn Optus Business $5 Roaming Pass off at any time using My Optus app and My Account, under settings. If you select Standard Roaming Rates when turning off $5 Roaming Pass, you'll be charged pay as you go rates, which may be significantly higher.

What are the T&C's of the Optus Business $5 Roaming Pass? 

Is automatically activated and available on eligible Business mobile plans and MBB plans in Zone 1 destinations. You'll be automatically charged on your next monthly bill upon first usage in an eligible destination. Usage alerts are sent at 50% / 85% / 100% of your data inclusions. Pass includes unlimited standard national talk and text in a Zone 1 destination or to Australia (standard national talk is not available with MBB plans) and 5GB data. Pass expires once inclusions are used or once the pass 24 hour duration has ended (whichever is first). If you continue to roam in eligible destinations, we'll automatically add a further pass to your service, and you will be charged for the further pass. Unused data expires. Eligible destinations are subject to change, see Roaming rates, Fair Go Policy applies. 

Calls to premium numbers may not be available overseas and may incur additional charges. Calls to satellite numbers, operator assisted calls, and video calls (excluding apps which use data), calls in non-eligible destinations and calls on planes and ships won't trigger a pass and will be charged at standard roaming rates. MMS charges (excluding data) will be charged as per your plan.

For more information on roaming, see:

• International roaming: Add, remove, rates & more
• How to use your phone while overseas
• Tips to use less data when overseas
• How to use voicemail while overseas
• My service isn't working while overseas
• Optus Daily Roaming explained