Manage Voicemail for your mobile

In this article, we explain how to set up Voicemail for your mobile phone.

If you want to set up Voicemail for your Home Phone, click Home Phone Voicemail setup & options.

You'll need to add Voicemail first, following one of the below instructions. Once this is done you'll need to set up your mailbox. See the manage mailbox section.

My Optus app

The below steps apply to all mobile services for managing Voicemail in My Optus app.

Open My Optus app
Tap the Services tab
Tap your mobile service
Tap Settings
Tap Voicemail and call diversions
Select when you want to divert your calls to Voicemail
Select Voicemail to have calls divert to Voicemail or select Off if you don't want to use Voicemail
If you've selected Voicemail, see manage mailbox section of this article for next steps

Note:

Changes take 15 minutes to 4 hours to take effect
Removing Voicemail: The free Missed Call Service will automatically activate once you've removed Voicemail. You can turn this off by texting OFF to 159

Via calling 1509 (excluding Prepaid)

Dial 1509 from your mobile (free call)
Select the Voicemail option
Choose the Activate or Deactivate option
If you've activated Voicemail, see the manage mailbox section of this article for next steps

Note:

Changes take 15 minutes to 4 hours to take effect
Deactivating Voicemail: The free Missed Call Service will automatically activate once you've removed Voicemail. You can turn this off by texting OFF to 159

Set up mailbox

Once your Voicemail is active, you'll be sent a text that includes a random default PIN.

To set up your mailbox:

Dial 321 from your mobile
Record your greeting
Change your PIN
Complete the tutorial

Make sure you change the PIN we send you. Your PIN can be up to 9 digits long, as long as the numbers are non-sequential (e.g. 1234), and are not a series of repeated numbers (e.g. 1111).

If you need to reset your PIN, contact us.

Access mailbox & change settings