Connecting with Number Share

Activating Number Share allows you to connect your smart watch and Mobile device. This means you can leave your phone behind and still make and receive calls or text messages and use your data.

Pairing your smart watch and Mobile device

If you don't activate Number Share, you can still pair your watch and Mobile device. When your watch and Mobile device are within Bluetooth range and you have Bluetooth switched on (e.g. both devices are within the same house or you have both devices with you), Bluetooth pairing allows you to make and receive calls or text messages and use your data with your smart watch in close range to your phone.

If you leave the house and do not bring your Mobile device, the Bluetooth pairing will disconnect, and a number of features will be unavailable.

You must pair your phone and smart watch following the manufacturer's instructions in order for Bluetooth pairing to work.

See Activate Number Share below.

Important: You'll need your My Account login handy before activating Number Share. For help, see Forgotten My Account & My Optus app login or password.

To check which Apple devices are compatible, see Which devices are compatible?

Apple Watch GPS + Cellular

Follow these steps to activate a Number Share profile via your Apple iPhone.

1. Select the Watch app on your iPhone
   • If you don't have an existing Apple Watch paired; tap Start Pairing and follow the onscreen prompts (you may need your Apple ID and password if you want to download apps to your watch)
   • If you have an existing Apple Watch paired; continue to Step 2
   • If you have an existing Apple Watch but need to pair a new one; tap Pair a New Apple Watch
2. Once the watch is paired, on your iPhone scroll down and tap Mobile
3. Tap Set Up Mobile
4. Confirm that you're the account holder of the Mobile phone number as shown on the welcome screen, before tapping Agree and Continue
5. Enter your My Account username (email address) and password and tap Next
6. The Terms & Conditions screen will appear, tick the box to agree before tapping Next
7. If successful, a screen will appear advising that your Number Share is activating
8. Tap Close, once activation is complete your Optus Mobile plan will appear
9. An SMS will be sent once Number Share is active (this may take up to 4 hours)
   
   

Note. You can check the status of your Number Share activation in the Watch app by clicking on 'mobile'.

Number Share is active if the colour of the cellular button is: 

• White - Number Share is active and the watch is connected to the iPhone using Bluetooth or WiFi
• Green - Number Share is active and the watch is connected to the network. Green dots show the signal strength
  
  

Important: You'll need your My Account login handy before activating Number Share. For help, see Forgotten My Account & My Optus app login or password.

To check which Samsung Galaxy devices are compatible, see Which devices are compatible?

Samsung Galaxy Watch (Cellular)

Follow these steps to activate a Number Share profile via your compatible Mobile phone.

1. Select Galaxy Wearable app on the compatible Mobile phone and connect the Galaxy Watch to the compatible Mobile phone via Cellular connection by tapping Watch Settings → Set Up Mobile plan
   
2. The Optus Mobile plan will appear in the Galaxy Wearable app. Then, follow the on-screen instructions to complete the Mobile connection
3. Confirm that you're the account holder of the Mobile phone number as shown on the welcome screen, before tapping Agree and Continue
   
4. Enter your My Account username (email address) and password and tap Next
   
5. The Terms & Conditions screen will appear, tick the box to agree before tapping Agree and Continue
   
6. If successful, a screen will appear advising that your Number Share is activating
7. Tap Close, once activation is complete the Optus Mobile plan will appear in the Galaxy Wearable app
8. Then select, Use plan
9. An SMS will be sent once Number Share is active (this may take up to 4 hours)
   
   

Number Share is active if the watch displays: 

• Bluetooth and Cellular bar icons - Number Share is active and the watch is connected to the phone using Bluetooth or WiFi
• LTE icon - Number Share is active and the watch is connected to the network
  
  

Important: You'll need your My Account login handy before activating Number Share. For help, see Forgotten My Account & My Optus app login or password.

To check which Google Pixel devices are compatible, see Which devices are compatible?

Google Pixel Watch (LTE)

Follow these steps to activate a Number Share profile via your compatible Mobile phone.

1. Select Wear OS by Google app on the compatible mobile phone and pair the Google Pixel Watch to the mobile phone.
2. Once the watch is paired swipe down on the watch and tap Settings → tap Connectivity → Mobile
3. Confirm that the status is set to ON
4. On your phone open the Wear OS by Google app
5. Tap Mobile Network and set up a new profile
6. Select set up a new profile via your cellular carrier. Then, follow the on-screen instructions to complete the Mobile connection
7. Customers will need to confirm that they’re the account holder of the Mobile Phone number as shown on the welcome screen, before tapping Agree and Continue
8. Customer will enter My Account username (email address) and password and tap Next
9. The Terms & Conditions screen will appear, tick the box to agree before tapping Agree and Continue
10. If successful, a screen will appear advising Number Share is activating
11. An SMS will be sent once Number Share is active (may take up to 4 hours)

Number Share is active if the watch displays: 

• If ‘4G’ is visible: Number Share is active
• If an image of a SIM with a small cross appears: Number Share is not active / hasn't been added, or is in progress

Number Share will no longer work once it's deactivated / cancelled. If you want to use the feature again, you will need to activate a new Number Share profile using your compatible Mobile phone.

By deactivating your Number Share service from your Mobile device, you'll no longer be billed for the service.

No access to the Mobile connected to your Watch

If you no longer have access to the Mobile Phone your Watch is connected to you are able to Factory reset your Watch to remove your Number Share profile. You will receive an SMS confirming deactivation. If you have not received an SMS confirming deactivation, contact Optus directly to have Number Share removed.

Note. If you factory reset your Watch you will lose all information stored on the device.

Follow the steps under the relevant device to cancel your Number Share profile via your compatible Mobile phone:

Apple Watch GPS + Cellular

1. Open the Watch app on your iPhone
2. Tap Mobile
3. Tap Mobile Data Plan (OPTUS)
4. Tap Remove OPTUS Plan
5. Tap Erase all Content and Settings
6. You will receive an SMS confirming deactivation (may take up to 4hrs)
   
   

Note. If you have not received an SMS confirming deactivation, contact Optus directly to have Number Share removed.

Samsung Galaxy Watch (Cellular)

1. Open Galaxy Wearable app on your Samsung Phone
2. Tap Watch settings
3. Tap Mobile plans
4. Slide the On toggle to Off
5. A prompt will appear 'Turn off your Optus Australian plan?'. Tap OK
   
6. Tap Remove plan
7. An additional prompt will appear. Select the option 'I will contact Optus to cancel my data plan if I don't need it anymore'
8. You will receive an SMS confirming deactivation (may take up to 4 hours)
   
   

Note. If you have not received an SMS confirming deactivation, contact Optus directly to have Number Share removed.
 

Google Pixel LTE

IMPORTANT:
To successfully deactivate your Google Pixel Watch, please follow the factory reset steps via your watch. This method ensures the eSIM and Number Share profile has been removed.

1. Swipe down from the top of the screen and tap the settings icon
2. Go to system
3. Select Disconnect and reset
4. Select the tick to reset
5. You will receive an SMS confirming deactivation (may take up to 4 hours)

Note. Factory resetting your watch will erase the eSIM and all information stored on the device. If you have not received an SMS confirming deactivation, contact Optus directly to have Number Share removed. 

If you're experiencing issues with your Apple Watch GPS + Cellular, head over to Apple's Support website or check out the Apple Watch user guide.

If you're experiencing issues with your Samsung Galaxy Watch (Cellular), head over to Samsung’s Support website for more details or to download the user guide.

If you’re experiencing issues with your Google Pixel Watch LTE, head over to Google Pixel Help for more details or to download the user guide. 

If you've received an error, please make sure you turn off WiFi and try again. 

You can also try deactivating / reactivating your Number Share profile by following the steps above for Activating / Deactivating Number Share.

If you're still having trouble with your Number Share service, contact us for more help.

These devices are compatible with Number Share:

Apple iPhone

• Apple iPhone 6 or later with iOS 11 or later
  
  

Apple Watch

• GPS + Cellular modems only
• Apple Watch 3 or later
  
  

Samsung Galaxy Phone

• Samsung Galaxy devices running Android version 5.0 or later and RAM 1.5 GB or over
  
  

Samsung Galaxy Watch

• GPS + Cellular modems only
• Samsung Galaxy Watch or later
• Samsung Galaxy Active 2 Watch or later
• Samsung Galaxy Watch 4 Classic or later
  
  

Google Pixel Phone

• Google device or compatible Android phone running Android 8.0 or later

Google Pixel Watch

LTE Cellular models only

• Google Pixel Watch
• Google Pixel Watch 2
• Google Pixel Watch 3
• Google Pixel Watch 4

For our complete range of smart watches, head to our dedicated Number Share page.

If you need to make any of the below changes to your account / service, your Number Share profile will automatically deactivated / cancel:

• Change of account ownership
• Report your device lost /stolen
• Cancel your service
• Switching from Postpaid to Prepaid

Note. You'll need to manually deactivate your Number Share if you are giving your smart watch to someone else.

If you want to use the Number Share again (e.g. have upgraded your Mobile phone or smart watch), you'll need to go into the respective watch app and follow the Number Share steps. See Activate Number Share.

The following Optus services aren't currently compatible with the connected smart watches via Number Share. However, they are supported if the smart watch is connected via Bluetooth to a compatible Mobile phone:

• MMS
• International Roaming
• Voicemail
  
  

Note. You can take your connected smart watch overseas, but it won't be able to use Number Share and connect to a Mobile network.

This will not impact your Number Share profile. If you replace your SIM card, Number Share will automatically update once you pair your watch.

This will not impact your Number Share profile. This will automatically update once you pair your watch.

I've recently upgraded my Mobile phone and have the same Watch

If you have an active Number Share profile on your old Mobile phone, you will need to deactivate Number share within the respective watch app. Once you have removed Number Share you will be able to activate Number Share on your new Mobile phone.

Follow the Deactivate Number Share then Activate Number Share steps.

I've recently upgraded my Watch and have the same Mobile phone

If you have a new Watch you are able to go into the respective watch app and follow the Number Share activation steps. Once you have confirmed your account number and logged into your My Account, you will be prompted with a screen to manage your Number Share. You will be able to transfer your active Number Share profile from your old Watch to your new Watch by agreeing to the Terms and Conditions.

Are emergency calls supported on connected smart watches?

Yes, emergency services can be dialled using 000 from your connected smart watch (within Australia).

Can the connected smart watch tether or be used as a hotspot?

No, unfortunately you can't tether or use your smart watch as a hotspot.

What happens if I move in or out of Bluetooth range during a call?

If your connected smart watch is near your Mobile phone during a call, the default connection is Bluetooth. If you move out of range, then your device will connect to WiFi. If that's not available, it'll connect to the Mobile network.

Note. Without Number Share active, your smart watch and Mobile phone can't use the same number via the Mobile network.

How can I track calls and data made from my Connected Smart Watch?

Your connected wearable device usage is shared with your Mobile phone and can be viewed on the bill or invoice under the one Mobile Number. You'll also receive usage alerts when you reach 50%, 85% and 100% of your monthly combined plan inclusions. For more information on usage alerts, click here.

Note. Data used from the connected wearable device when not connected by Bluetooth to your compatible Mobile phone will not appear in My Optus app.

Can I use my connected smart watch without activating Number Share?

You can use your connected smart watch and not activate Number Share, this just means that it will only connect to your compatible Mobile phone via Bluetooth (pairing).

For more detail, see Pairing vs connecting with Number Share.

How does messaging work on your connected smart watch when you don’t have your compatible phone with you?

Messages sent / received on the connected wearable device are sent to the handset and then to / from the selected contact, simply make sure you have:

• Successfully activated Number Share
• Both devices on (with enough battery)
• Signed into the phone with an:
  - Apple ID for iPhone and Apple Watch
  - Samsung or Google Account for your compatible Android handset and Samsung Galaxy or Google Pixel Watch
• Network reception on both devices

Messages are sent / received on the phone when the connected wearable device is within Bluetooth range.