Here's how to log in to the My Optus app using your My Account email and password:

1. Download My Optus app
2. Open the app
3. Click Log in or register
   
4. Enter the login email address and password you used to register with My Account and click Log in
5. Read and accept the Terms and Conditions
6. Select your service if you have more than one
7. Note. If you skip the login step, you can always log into the app later by following these steps:
8. Click the menu in the top left corner
9. Enter your My Account email and password and click Log in
   
   

You can use My Optus app to self-manage your Optus account, including:

• Pay your bills
• Set up direct debit payments
• Switch paper bills on or off
• Check your usage
• Find your contract details
• Update your personal details
• Transfer to or restore an eSIM (MOA SIM transfer is available for all devices, iOS and Android) 

… and so much more. Find out more ways you can manage your Optus account here.

If you need more help, you can also use the app to Message Us.

Yes. My Optus app uses best practice encryption methods when transmitting sensitive information.

Any sensitive data is stored locally on your device, which is a good reason to ensure you secure your device with a strong password / PIN.

If your device isn't compatible with My Optus app, there are other options for managing your account:

• My Account: Manage your account online via a web browser
• Optus SMS Menu: Text the word Menu to 9999 and you'll be sent a list of available functions (available on Prepaid Mobile / Mobile Broadband services only)